Privacy Policy

Who is Resonance?

Resonance is an umbrella title for a series of Public Art programmes for the housing developments across Cambridge being delivered by Cambridge Investment Partnership. Resonance is project managed and curated by Clare Phillips Consultancy Ltd., an arts consultancy delivering creative initiatives across the UK.

This Privacy Policy outlines the personal data the Resonance programme will collect and why, and our commitment to storing this securely respecting your privacy and in line with General Data Protection Regulation. For the purposes of the General Data Protection

‘Personal data’ for the purposes of GDPR, means any information from which you can be identified, for example – your name, your title, your email address, billing address, contact address, telephone number, IP address, and in some cases your work experience and training.

What we use your personal information for

We aim to be clear about our purpose for collecting your personal data at the time we request it. We will collect personal data in person and/or digitally. We collect your personal data at the following points of engagement:

– subscribing to our newsletter online or by using a sign-up sheet – we will email you bulletins about our forthcoming events for Resonance or the Development you have signed up to, and may also ask for your feedback about projects you have taken part in. We use a third-party platform: Mailchimp, to circulate our newsletters to all subscribers. We may invite you to use third party platforms such as SurveyMonkey or googleforms to collect your feedback.

– booking to attend an event (we often use third party booking platforms for this such as Ticketlab or Eventbrite), we will send additional information pertinent to the event either directly or through the ticketing platform depending on how your booking was made.

– signing up to participate in one of our drop-in activities – we will take details that help us know who is taking part including information that helps us know of any additional support you might need. Sometimes we will also take contact details to let you know about future related events.

We analyse some data (i.e. gender, heritage, postcode, age) and present the results of this analysis to funders to evidence the impacts of their investment. All results are anonymised unless a participant has explicitly given permission to share some of their personal data in, for instance, a case study, blog or news article.

We refer to anonymised data reports collated by Google Analytics and Google Analytics 360 about frequency of access to our websites to help us monitor the reach and effectiveness of our information and publicity, and as one of the measures of interest in our services.

How We Use Cookies

When you browse the Resonance website, we collect ‘cookies’ to help us understand more about how our site is used by visitors and to develop and enhance our services to you.  A ‘cookie’ is a bit of information kept on your computer.

How to manage or delete cookies

If you do not want to receive cookies, you can change settings in your web browser so that your browser tells you when cookies are sent to it or you can refuse cookies altogether.  You can also delete cookies that have already been set.

If you wish to restrict or block web browser cookies, the Help function within your browser should tell you how.  Alternatively, these sites can provide more information on how to do this: and

The cookies Resonance uses on its website are as follows:

Cookie – What it does

Google Analytics

Google Analytics is a web analytics service provided by Google Inc (Google).  Google Analytics uses cookies to help analyse how users use the site.  The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States.  Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for CCT and providing other services relating to website activity and internet usage.

Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf.  Google will not associate your IP address with any other data held by Google.

These cookies collect information about how visitors use a website, for instance which pages visitors go to most often and if they get error messages from web pages. These cookies do not collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous.  It is only used to improve how a website works.

By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

Share This

Our website carries embedded ‘share’ buttons to enable users of the site to easily share articles with their contacts if they choose to through a number of social networks, eg Facebook or Twitter.  These sites may set a cookie when you are also logged in to their service.

Flickr, YouTube & Twitter embeds

To enrich our content, we sometimes embed photos and video content from websites such as YouTube and Flickr.  As a result, when you visit a page with content embedded from, for example, YouTube or Flickr, these sites may set a cookie. We do not control the dissemination of these cookies and you should check the relevant third party website for more information about these.

Google Maps

This cookie is used to enable interactive mapping on our website.

How we will keep your data secure

We will take all reasonable steps to keep your personal data secure using appropriate technical and organisational measures. Online forms are encrypted and our databases are held on servers which are only accessible by the appointed artists and project team.  Paper-based information is stored securely as required by GDPR. Where necessary we carefully select reputable third-party platforms for event bookings, emailing newsletters, collecting feedback and/or additional demographic data, and data analysing the reach of our digital information. Each has its own privacy policy. We have managed the terms of our subscriptions to these third-party platforms to be in line with our privacy policy.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your information transmitted to our site, any transmission is at your own risk. We will take any data breach very seriously and follow GDPR reporting protocols should one arise.

Your consent

Resonance will be clear and explicit about the specific purpose(s) for collecting personal data on each occasion we collect it. In some instances, not giving your personal data may exclude you from taking part in a Resonance activity.

In certain circumstances, you are able to withdraw your consent for Resonance to hold your personal data (e.g. by unsubscribing to our newsletters), request erasure or correction, please see ‘How long does Resonance keep your data’ for more information.

Who has access to your data

The Public Art Project Manager, artists and project staff may have access to your data for clear and explicit purposes. Before processing any personal data for any purpose, the artist or team member will be briefed on Resonance’s privacy protocols and legal obligations.

We do not sell or share your data with third parties for marketing purposes. We will disclose certain data to regulatory and government bodies and law enforcement agencies to meet our legal obligations.

How long does Resonance keep your data

If you are happy to remain subscribed to our mailing lists we may keep your information until Resonance decides to cease the activity or activities that mailing list is associated to. You can unsubscribe or correct your personal data at any time, and in doing so your personal data pertaining to that subscription will be removed or updated.

To change or update your details

If you believe the information we hold about you is incorrect or incomplete, you have the right to ask us to correct it.   You also have the right to ask Resonance to stop processing your personal data.  In this situation, we can continue to store the data to ensure the request can be respected in the future, but all processing must cease, unless there is a legal purpose.

To delete your details from our records

You have a right to have your personal data erased and for use by Resonance to stop:

  • Where the personal data is no longer necessary in relation to the purpose for which it was originally collected/processed
  • When you withdraw consent
  • When you object to the processing and there is no overriding legitimate interest for continuing the processing
  • The personal data was unlawfully processed (ie in breach of the GDPR)
  • The personal data has to be erased in order to comply with a legal obligation

Your request will be responded to within one month of receiving it. Resonance can refuse to comply with a request for erasure where the personal data is processed for legal reasons or other scenarios that may be in the public interest as specified by the ICO.

For all other uses of your personal data you are welcome to make a request either verbally or in writing for this to be deleted or rectified.

Our work happens in many locations, for written requests regarding the Resonance programme these can be sent digitally to or by post to Clare Phillips Consultancy, C/O CIP, Gatehouse, Mill Rd, Cambridge CB1.

Links To Other Websites

Our website may contain hyperlinks to websites owned and operated by other organisations.  These websites have their own Privacy Policies, including policies on their use of cookies.  These individual policies will govern the use of any personal information submitted or collected by cookies when individuals visit these websites.  We cannot accept any responsibility or liability for the privacy practices of third-party websites and the use of such websites is at individuals’ own risk.

Review and updating the Privacy Policy

Resonance-Cambridge and project teams will refer to and review this Privacy Policy at the beginning of each new project in order to inform the approach to engaging with participants, contributors and audiences and ensure we are meeting our obligations when collecting and processing personal data.

As a minimum, the policy will be reviewed annually. Resonance-Cambridge. reserve the right to revise this policy at any time.

Any person who feels that this policy has not been adhered to in respect of their own personal data should raise this with the Resonance-Cambridge data controller.

Policy Adopted 1 July 2019